Terms of sale

The Customer acknowledges having read the conditions of sale set out below and accepting them in their entirety.

All masks sold on this website are for non-medical use. The Customer agrees not to use this product for medical use. Any medical use is totally prohibited.



Order acceptance: Orders are deemed to have been accepted in the absence of rejection within 8 days of receipt.

Deadlines: The lead times for orders start to run from the validation of your order, ie upon receipt of payment.

However, in the event of non-fulfillment of an order within one month of receipt, the buyer will have the right to cancel it. In the event of an order delay or cancellation, the buyer cannot claim any compensation for any reason. 

Fortuitous events - Force majeure: Our Site is not responsible for the delay or the failure to deliver and possibly delivery in the event of force majeure. Are considered as exempt causes, within the meaning of this clause, in addition to force majeure stricto sensu, fire, explosion, destruction or partial or total degradation of the production site or stocks, attacks, lock- out, the shortage of raw materials, and all events reasonably beyond the control of the Site.



The prices indicated on the product sheets do not include the delivery costs which will be invoiced in addition to the displayed price.

All prices on the website are final. They are expressed in euros and inclusive of tax.

Our Company reserves the right to modify the price of the products at any time, but the products will be invoiced on the basis of the rates in force at the time the orders are taken into account.



Payment is understood in cash without discount and for delivery in mainland France.



The customer is required to check the condition of the goods on delivery, this check must cover the quantities as well as the condition of the goods. Reservations made at the time of delivery and shown on the delivery note. Reservations must be explicit.

In the event of a complaint, the customer is required to inform us of any anomaly within 7 days from the date of receipt of his order. 

This request must be made using the contact form on our website.

Lost / lost package / considered delivered by the carrier:

In case of non-receipt, the Customer must contact the Site so that an investigation can be opened. The Customer will be kept informed by email of the answers provided by the carrier chosen when ordering (generally 14 working days). If the package is found, it will then be returned to the Customer. In the event of a declaration of loss by the carrier, the Site will immediately proceed with the reimbursement formalities for the order corresponding to the lost package (products and shipping costs). If the package is considered delivered by the carrier with proof of delivery thereof, no recourse is possible with our Company.



In application of the provisions of article L.121-20 of the Consumer Code and in the context of distance selling, the consumer has a period of 14 clear days to exercise his right of withdrawal without having to justify reasons nor to pay the penalties, except the return shipping cost. 

You should use the contact form available on our website for this purpose.

The customer must return the goods in their original condition and packaging. Any merchandise opened or bearing marks of fitting, use, test or wear will be systematically refused.

The return of goods is carried out at the expense, risk and peril of the customer.

In the event of loss, theft or damage to the return package of the product, no compensation will be paid to the customer by our Company.



Complaints about apparent defects or non-conformity of the products delivered to the products ordered or to the shipping slip must be made by the customer in writing within 30 days of receipt of the order.

It will be up to the customer to provide any justification as to the reality of the defects or anomalies observed.

Any return of goods must be the subject of a formal agreement between the customer and our Company.  

In the event of an error in delivering the product to the purchase order, the customer is invited to inform the Site using the contact form.

The Site will then offer reimbursement of the product or delivery of the product initially ordered. 



The Site limits its warranty to the restoration or standard exchange of goods affected by a defect or lack of conformity as defined on the one hand by Articles 1641 to 1649 of the Civil Code, and on the other hand by Articles L.211-4, L.211-5 and L.211-12 of the Consumer Code.



Pharmammouth Pharmacy cannot be held liable for damages of any kind resulting from misuse of the products sold.

Only the manufacturer will be responsible for modifications made to the products.

The indications such as dosages, posology, contraindications are given as an indication.

Only the instructions supplied with or on the product by the manufacturer must be taken into consideration by the customer.   



In accordance with the provisions of the Data Protection Act (law n ° 78-17 of 6 January 1978 as amended relating to data processing, files and freedoms) you can obtain a right of access to this data from the Site.

The customer also has the right to oppose, for legitimate reasons, the computer processing of this data.



The rights and obligations of the parties are governed by French law.

Choice of domicile is made at the registered office of the Site

In the event of a dispute, of any nature whatsoever which may arise in relation to the validity, interpretation or execution of these general conditions of sale, fall within the competence of the courts of Paris (75), which alone have jurisdiction.  


These Conditions and in general the relations between Us and You are governed by French law. In the event of a dispute, the French courts will have sole jurisdiction.